Payment Notice: If the product you purchased is not in stock or we are unable to place an order for you, String Sound Audio Co., Ltd. (hereinafter referred to as “the Company”) will issue a refund.
Delivery arrangements: Free shipping on orders over $1800. Additional charges apply for remote areas or stairwell transport.
Return and Exchange Policy: If the goods sold by the Company are within 7 days, and the original goods and packaging must be intact, arrangements can be made for replacement of the same model of product, but if the product is found to have any man-made damage or improper use, no exchange will be carried out. The Company reserves the right to refuse to return or exchange individual goods.
Delivery Policy: Our goal is to deliver the products to you at the delivery address you requested in your order and on the shipping date specified when we confirm your order; if we are unable to deliver on the estimated shipping date, we will attempt to notify you. However, to the extent permitted by law, we are not liable for any loss, liability, cost, damage, charge, or expense incurred by you due to delayed delivery. Upon receipt of the goods, please immediately check the product model and quantity in your order for accuracy and for any damage. No exchanges or returns will be accepted after signing for any damaged or incorrect items.
In case of any dispute, the company reserves the right of final decision.
